FAQ's
Welcome to our FAQ
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long till I have delivery of my new items?
We aim to have your product delivered within 5 working days from day of purchase.
What is age verification delivery service?
We use Royal Mail Age Verification delivery service who operate a challenge 25 principle. If challenged appropriate photo ID will be required such as passport or driving licence.
I'm not happy with my product. Do you have a returns policy?
We offer a thirty day moneyback guarantee: Return unused items in original packaging within 30 days for an exchange or full refund, subject to condition of returned items.
How do I return unwanted items?
Return goods are at your own expense; we suggest using recorded delivery.
Orders
Below are some of are common questions about orders
Use this text to answer questions in as much detail as possible for your customers.
What if my product is out of stock?
Goods are subject to availability. If we cannot fulfil your order, we will promptly notify you, offer you a alternative or a full refund if not appropriate.
What forms of payment do you take?
We accept online payments through Visa, MasterCard, Maestro, Apple Pay, American Express, and Paypal.
Will I know an estimated delivery time and date?
Parcel tracking information is sent via email/SMS; carriers use this for delivery updates.
Products
Below are some common questions about our products
Which knife is best for me?
We stock a wide range of knives to cover all needs and budgets, see out learn section to assist with your purchase.
What type of knife do I need?
In our learn section we have a detailed write up on all types of knives and their uses. All you need to know to chose the right tool for you.
How long are your knives guaranteed for?
All our knives offer a minimum 2 year guarantee.